Are you a talented multitasker who loves interacting with people? We’re looking for a dynamic and professional Intake Specialist to join our team. As the Intake Specialist, you will engage potential new clients (PNCs) to properly qualify leads and screen out those the Firm cannot help; precondition potential clients to hire us by reassuring them that they will be in good hands with our Firm.

The key priorities of the Intake Specialist are: 

• 1. Exceptional and Efficient Intake, Onboarding and Offboarding 
• 2. Maintain Lawmatics CRM 
• 3. Build and Maintain Relationships with Clients and Referral Partners 

Other Responsibilities 

• Initiate contact and process all incoming leads 
• Screen potential clients to qualify them for representation, weed out unqualified leads and conflicts
• Follow established systems and processes to guide potential clients through the pipeline from initial touch to signed contract
• Schedule appointments and consultations
• Follow up with PNCs to provide options for hiring or scheduling additional consults 
• Work with clients to hire the firm; send Legal Services Agreement and initial homework request made by an attorney 
• Develop and maintain resources for potential clients and new clients 
• Coordinate and execute thank you cards and gifts for professional referral sources 
• Coordinate and execute client birthday cards and thank you cards 
• Maintain Mailchimp list for newsletters
• Report Intake metrics to the Owner and Director of Operations

Qualifications

• A minimum of 2 years of experience as a receptionist, administrative assistant, guest service specialist, or similar position
• Previous sales experience with high value services and/or products strongly preferred 
• Strong customer service skills, interpersonal skills, organizational skills, and time-management skills 
• Proficient computer skills and knowledge of Microsoft Office 
• Family law experience preferred 

Compensation: $21 – $25 hourly

ABOUT US

BLG is a boutique family law firm with offices in Old Town Tacoma and Olympia. We pride ourselves on providing quality legal representation with a first-class client experience.

WHY JOIN US?

Our people are what makes us great, and we are committed to being an organization where careers thrive.

We offer a fun and engaging company culture, competitive pay, robust benefits, and opportunities for growth and advancement.

Even as we celebrate hard work and excellence, we emphasize happiness—encouraging a rich, full life outside the office. It’s all part of our commitment to growth, as we strive to bring our best to our clients and each other every day.

BENEFITS & PERKS:

HEALTH & WELLNESS

• Medical/Vision/Dental Insurance
• Wellness Stipend
• Ergonomic Workstations
• Employee Assistance Program

FINANCIAL WELLNESS

• 401(k) with 4% matching
• Life Insurance
• SmartDollar Education & Financial Wellness Tool
• Corporate Discount Program

WORK/LIFE HARMONY

• PTO & Paid Holidays
• Hybrid Work Options & Flex Hours
• Parental Leave

EXTRAS

• Team-building activities, workshops, and Adventure Days
• Personal & Professional Development Resources
• Kolbe A™ Assessment & Education
• PRINT® Assessment & Education
• Plenty of snacks and refreshments

TO APPLY

Send a cover letter and resume in PDF format to careers@blisslawgroup.com. We cannot wait to review your application.